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Product FAQs

 

Below are answers to many frequently asked questions regarding products. If the answer to your question isn't listed, please email our knowledgeable Customer Care team using the form on our "Contact Us" page.

  • How do I find my product number?
  • What do I do if my product is defective?
  • How do I make an exchange or return?
  • How do I submit a Customer Review?
  • Why can't I find a product in the stores?
  • Why can't I find the product I am looking for on the website?
  • My product is backordered, when will it be available?
  • My product is gone for good, what can I do?
How do I find my product number?

We understand finding a product number may be difficult. Depending on your product, the product number can be found in one or more locations:

  • On the product UPC/barcode.
  • Embossed on the outside back cover, lower right hand corner.
  • On the reorder reminder found around the months of August, September and October for regular year products and the months of May and June for Academic/Fiscal/Student products.

What do I do if my product is defective?

If you discover what you believe is a product defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. Repairs or alterations made by persons not authorized by ACCO Brands may void the warranty.

Products purchased from a local store, office product dealers, non-ACCO Brands website or another third-party retailer must be returned to where they were originally purchased.

How do I make an exchange or return?

If for any reason you are not fully satisfied with your purchase, you can return it within 30 days of the date of shipment for a refund or exchange. To request return and to learn more about returns and exchanges, visit our "Returns and Exchanges Policy" page.

For products purchased from a local store, office product dealer or non-ACCO Brands® website, please return the product to where it was originally purchased.

How do I submit a Customer Review?

If you placed an order on our website, you will receive an email with a link to "Write a Review" within 3 to 4 weeks of order submission.

If you haven't placed an order on our website, go to the product page of the item you would like to review. Click the "Write a Review" link at the bottom of the page and follow the directions provided. 

Why can't I find a product in the stores?

Most retailers selling dated products stock their shelves to accommodate seasonal selling periods and customer needs. Please continue to advise your retailer of your buying requirements.

Why can't I find the product I am looking for on the website?

Some items may not be available online as they are exclusive to specific retailers or resellers. If you need more help looking for an item, please use the "Email Us" form on the "Contact Us" page.

My product is backordered, when will it be available?

Expected time to deliver your product will be shown in italics above the "Add to Cart" button on the product page. You can always check back from time to time to see if the expected delivery date has changed or visit the "Contact Us" page to connect with a Customer Care representative.

My product is gone for good, what can I do?

Unfortunately products will be discontinued from time to time. We do our best to recommend suitable replacements when possible.

If your product has been discontinued, you may see other like items recommended when you attempt to renew your order from the "My Account" page. Recommended products may also show if you search for the original item.

If you need assistance locating a replacement, visit our "Contact Us" page to connect with a Customer Care representative.